Terms and Condition | Luoxeon

Terms & Condition

Welcome to Luoxeon! These Terms & Conditions govern your use of www.luoxeon.com (the "Website") and any related services provided by Luoxeon Global. By accessing or using our Website, you agree to be bound by these terms. If you do not agree, please refrain from using our Website.

1. General Terms

1.1. Luoxeon is a luxury fashion brand that offers premium clothing, accessories, and related products. 

1.2. These Terms apply to all users, including customers, visitors, and merchants using our Website. 

1.3. We reserve the right to update, modify, or replace any part of these Terms at our discretion. Changes will be effective upon posting.

2. Eligibility & Account Registration

2.1. You must be at least 18 years old to make purchases on our Website.

 2.2. If you create an account, you are responsible for maintaining its confidentiality and ensuring all information provided is accurate and up to date.

 2.3. Luoxeon reserves the right to suspend or terminate any account that provides false information or violates our Terms.

3. Orders, Pricing & Payment

3.1. All prices listed on our Website are in [BDT] and are subject to change without prior notice.

 3.2. We accept payments via credit/debit cards, mobile banking, and other authorized payment methods.

 3.3. Orders are subject to acceptance, and we reserve the right to cancel or refuse any order at our discretion.

 3.4. In case of pricing errors, Luoxeon reserves the right to cancel or modify the order.

4. Shipping & Delivery

4.1. We provide shipping services to select locations. Delivery times vary based on destination.

 4.2. Any shipping delays due to unforeseen circumstances (e.g., customs, weather, logistics issues) are not our responsibility.

 4.3. Customers are responsible for providing accurate shipping details. Incorrect information may result in additional fees.

5. Returns, Refunds & Exchanges

5.1. Luoxeon offers a 7-day return/exchange policy for unworn, unwashed, and undamaged items with original packaging and tags.

 5.2. Customized or sale items are non-refundable and non-returnable.

 5.3. Refunds will be processed through the original payment method within 7 business days.

6. Intellectual Property

6.1. All content on this Website, including logos, trademarks, images, text, and designs, is the property of Luoxeon and protected under intellectual property laws.

 6.2. You may not use, reproduce, or distribute any content without our prior written consent.

7. Limitation of Liability

7.1. Luoxeon is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or Website.

 7.2. We do not guarantee that our Website will be uninterrupted or error-free.

8. Privacy Policy

8.1. By using our Website, you agree to our Privacy Policy, which governs how we collect, use, and protect your data. 

8.2. We do not share personal information with third parties except as necessary to process orders.

9. Governing Law & Dispute Resolution

9.1. These Terms shall be governed by and construed in accordance with the laws of Bangladesh.

 9.2. Any disputes shall be resolved amicably. If unresolved, disputes shall be subject to the jurisdiction of courts in Bangladesh.

10. Contact Information

For any questions regarding these Terms, please contact us:

  • Website: www.luoxeon.com

  • Email: [Insert Contact Email]

  • Hotline: 09617 359 359

  • Address: 134/8 Furfurasharif, Darussalam, Mirpur, Dhaka 1216

By continuing to use our Website, you acknowledge and agree to these Terms & Conditions. Thank you for choosing Luoxeon – where luxury meets excellence.